General Store help
How do I sign in?
- Click the
 button located at the top right of any page on our site.
- Type your complete email address ( for example, myname@email.com ).
- Type the password that you used when you registered for your membership.
- Select the Remember my login on this computer check box if you do not want to sign
in every time. Do not select this option if you are using a public or shared computer.
- Click the button.
Note:
If you have never registered for a membership before, click  and complete the form.
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How do I register ?
- Click the button located at the top right of any page on our site.
- Click the button.
- Type your desired username.
- Type your complete email address ( for example, myname@email.com ).
- Type the password you would like to have for this membership.
- Retype your password.
- If you agree to the guidelines published at this site, click the
 button.
Note:
Once the registration process is completed, you will automatically be signed in.
You may only register one time per email address.
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Do I have to register ?
Yes. By registering as a buyer and completing the account information and creating a password allows us to help keep your information secure. An account will be needed to place an order, check on the status of your order, review store products, and edit the information in your account.
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How do I sign out?
Simply click the  button located at the top right of any page on our site.
Note:
You must be signed in to use this feature.
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I forgot my password, how do I get it back?
Simply click the button located at the top right of any page on our site. Right below the email address and password input boxes, there is a link - I forgot my password - click the link, enter the email address you registered with and click the button.
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How do I update my email address?
The  button located at the top of any page on our site allows you to manage your personal profile.
Note:
You must be signed in to use this feature.
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How do I update my profile information?
The button located at the top of any page on our site allows you to manage your personal profile.
Note:
You must be signed in to use this feature.
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How do I view my previous orders?
The  button located at the top of any page on our site allows you to list all orders that you placed with this web site.
Note:
You must be signed in to use this feature.
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How do I locate a particular product?
You may search for items using the search box located at the top of the product catalog page.
Type in a title, brand or item, then click the  button located right beside the
search box. Any items that match the criteria you entered will appear on your screen.
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How do I manage my shopping cart?
Changing Item Quantities
Increase or decrease the quantity of your selection by changing the number in the Quantity box, and then click the  button.
Removing Items From Your Shopping Cart
If you have added an item by mistake or changed your mind about an item you can select the Remove checkbox and then click the button to remove the item from your shopping cart.
Mail, Fax or Call in an Order
If you are merely making a shopping list and intend to mail or fax your order, you can print out the shopping list using the  button.
Mail / Fax Note: We request that you include your credit card information, name, address, and daytime telephone number, should we need to contact you for any reason.
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I don't have a credit card, how do I place an order?
You can go through the store and shop normally by adding product to your Shopping Cart. When you are ready to place your order, simply click the  button. At the bottom of the form where you fill in you billing/shipping information, select Check as the payment option rather than Credit Card.
Click the button to confirm your order. Once you have verified this order is correct, click the button to get to the print screen, and print your order to mail it into the store. Make all checks payable to The Zippo/Case Visitors Center, and mail your completed order to:
The Zippo/Case Visitors Center
1932 Zippo Drive
Bradford, Pennsylvania 16701
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The store website doesn't work or look right in my browser.
While we have done our best to accommodate all of the web browsers available, it is possible that you may have a version that does not support the necessary technology required to shop at ZippoCaseMuseum.com.
If you are experiencing problems, it will most likely be corrected by upgrading to the most recent version, or by using a more widely distributed browser. Below is a list of the most common web browser available:
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I am having problems adding product to the shopping cart.
The shopping cart depends on having Cookies enabled in your web browser. Cookies are harmless tools employed by the vast majority of online stores to create an easy to use shopping cart. These cookies can only be read by ZippoCaseMuseum.com and do not record or share any information other than product information about what you have placed into the shopping cart.
The shopping cart will not function if you do not enable cookies in your web browser. For more information, open the Help section for your browser.
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How do I get my Zippo lighter repaired?
ZippoCaseMuseum.com does not handle repair or service of Zippo lighters directly, please use the information provided below to receive repair on a Zippo lighter or other Zippo product.
To contact the Repair Department:
Zippo Manufacturing Company
Attention: Consumer Relations
33 Barbour Street
Bradford, PA 16701
Click here for more information on sending your lighter for repair.
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