Returning merchandise purchased on ZippoCaseMuseum.com
We manufacture Zippo products with quality and integrity. If you feel the need to return or exchange an item based on the guidelines below, we will gladly process your return within 30 days from ship date.

Unwashed, unworn, merchandise in new condition and in original packaging may be returned for credit with original invoice receipt. Refunds will be issued based on the original form of payment. Exchanges are welcome. This policy is in addition to any product warranty. See the information packed with the product regarding that product's specific warranty.

Merchandise determined damaged or defective by ZippoCaseMuseum.com may be returned within 90 days from the date of purchase, subject to the manufacturer's warranty, for exchange or refund. Please refer to the warranty and return policy information that comes with your product for details of the warranty policy.

Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.

If you purchased your Zippo product from an authorized Zippo retailer, contact that retailer for details on their return policy. Return Procedures:

  • Complete the Return Form on the packing slip included with your package. (If you don't have your original packing slip, just include a note letting us know why you're returning the product. Please include the original order number, purchaser name, address, and telephone number.)
  • Pack your return with the completed form (in the original package if possible) and send it to ZippoCaseMuseum.com at:
    • ZippoCaseMuseum.com Returns
    • 1932 Zippo Drive
    • Bradford, PA 16701

IMPORTANT NOTES:

  • We do not accept C.O.D. deliveries.
  • You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Zippo will not replace the contents of the package. Thank you for your cooperation.
  • All refunds will be credited to the payment form used for the original purchase. Shipping charges are non-refundable.
  • Exchanges are subject to availability. A refund will be processed if the product is unavailable.
  • Engraved merchandise cannot be returned or exchanged.

Refund information
Upon receipt of products, refunds will be processed to the form of payment used on the original order. For credit card refunds, allow up to two billing cycles for the credit to appear on your statement. If you return a product purchased with a check or money order as payment, a check will be issued and mailed to you within two weeks of receipt of returned product.

Refunds will include product and sales tax amount only. In the event that an incorrect item was shipped, or if products were damaged in transit, we will also include shipping charges in your refund.

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